Question 1

Is there a free version?

Accepted Answer

Yes. The Free plan includes unlimited members, two teams, and 500 issues — free forever, no credit card required. You can upgrade the moment you outgrow it.

Question 2

How do I get help if I get stuck?

Accepted Answer

Every plan includes priority support from a real person, plus in-app guides and searchable documentation. Enterprise customers also get a dedicated account manager.

Question 3

What are your support hours?

Accepted Answer

Support is staffed Monday to Friday across US and EU time zones, with a typical first response under four hours on paid plans.

Question 4

How do I invite my team?

Accepted Answer

Open Settings → Members, paste in a list of email addresses, and pick a role. Invited teammates land straight in the right workspace.

Question 5

Can I change plans later?

Accepted Answer

Any time. Upgrades take effect immediately and downgrades apply at the end of your billing period — no emails required.

Question 6

What happens if I forget my password?

Accepted Answer

Use the “Forgot password” link on the login screen and we’ll email you a secure reset link. SSO users sign in through their identity provider.

Question 7

How do cycles and roadmaps fit together?

Accepted Answer

Cycles are your short, time-boxed sprints; roadmaps zoom out to the quarter and beyond. Issues flow between them automatically as priorities change.

Question 8

What can Pear Software and Services AI do?

Accepted Answer

Pear Software and Services AI drafts issue descriptions, suggests priorities, groups duplicates, and summarizes long threads — all opt-in and reviewable.

Question 9

Do you support integrations?

Accepted Answer

Yes — GitHub, GitLab, Slack, and Figma out of the box, plus a REST API and webhooks for everything else.

Question 10

How is my data protected?

Accepted Answer

All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We run regular backups and undergo independent penetration testing.

Question 11

Do you support SSO?

Accepted Answer

SAML and SCIM single sign-on are available on the Enterprise plan, alongside audit logs and granular role-based access controls.

Question 12

Are you compliant with SOC 2?

Accepted Answer

Pear Software and Services is SOC 2 Type II compliant. You can request our latest report and security documentation from your account manager.

Question 13

Can I import from another tool?

Accepted Answer

Yes. Import issues, projects, and comments from Jira, Linear, GitHub, and CSV with our guided importer.

Question 14

Do you offer refunds?

Accepted Answer

If Pear Software and Services isn’t the right fit within your first 30 days on a paid plan, contact us and we’ll refund your most recent payment.

Question 15

Where can I see what you’re shipping?

Accepted Answer

Our public changelog and roadmap are updated every cycle, so you can always see what just shipped and what’s coming next.

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